We are continuing to experience major growth and are particularly pleased that our policy of lower fees and superior service is paying dividends.

After months of planning we rolled out our new systems and structures in 2001 and the benefits to clients was immediate and we hope that this year we will be strive to introduce various additional benefits for you

It required major capital investment and it has helped us in reaching our goal of creating legendary service for you our clients.

The three key areas of investment were:

Online Technology
We have started to test our new online services that are aimed at providing you with the information you need, when you need it, fast!

Offline Technology
We have invested in state of the art systems including a telephone management system and a brand new computer network system.

For both offline and online we also commissioned software engineers to design programmes specifically for our needs that would help ensure that we really do provide legendary service to our clients.

Staff
Whatever benefits technology brings we all know that in the end of the day humans are needed to manage the incredible growth we have been experiencing.

Whilst we knew we had the best consultants the UK had to offer, we also realised that the growth had left us weak in the areas of administration, client support and finance.


In total these investments are making a big difference to you the client.

We constantly strive to provide legendary service so if you have any comments about how to make this site or our services better we would love to hear them.